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A federal government agency has been forced to apologise after it “shockingly” asked Centrelink staff to help minimise contact with vulnerable customers in order to reduce “potential customer aggression”.In an email sent to staff, Sandy Mamo, a general manager of customer delivery at Services Australia, heralded the beginning of the “vulnerable customers innovation challenge” by calling for proposals from workers that would be whittled down by an internal staff vote.Staff were asked to respond to the question: “How might we serve our vulnerable customers to minimise their need to contact...