Tuesday, October 27, 2020
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PS4 update 8.00 causes fan upset that Sony is recording party chats

PS4 update 8.00 causes fan upset that Sony is recording party chats
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That’s not the sort of message you want to see (pic: Twitter)

The new PS4 update has been criticised for not working and making party chart worse, but Sony has denied they’re listening to you talk.

A new PlayStation 4 update, that makes changes to how Party and Messages work, has gone about as badly as it possibly could, with complaints that it doesn’t work, that even if it did it’s a downgrade, and that it seems to imply Sony are listening to your conversations.

That last points has already been denied by Sony, after players were worried by a new warning that appears on screen saying that, ‘Voice chats may be recorded for moderation. By Joining, you agree to being recorded.’

That sent Twitter alight with worry but an update on the PlayStation Blog claims that it’s a mistake and doesn’t relate to PlayStation 4 at all, but only PlayStation 5. And even then it’s not Sony that will recording conversation but other players, who will then be able to send it to Sony for moderation.

‘Voice chat recording for moderation is a feature that will be available on PS5 when it launches and will enable users to record their voice chats on PS5 and submit them for moderation review’, says Sony.

‘The pop-up you’re seeing on PS4 right now is to let you know that when you participate in a chat with a PS5 user (post-launch), they may submit those recordings from their PS5 console to SIE.’

Sony’s ability to monitor voice and text conversations has been part of their terms of service agreement since the PlayStation 4 launched, although most people are unaware as the fact is not advertised and there have been no reports of the system being misused.

Now that it’s in the spotlight though it may become a hot topic, especially once the PlayStation 5 launches next month.

The update would’ve been controversial anyway though as many are complaining that it’s a downgrade that doesn’t currently work properly.

Where previously you could just create a party whenever you want, and invite people to join as necessary, everything now has to be organised via message groups.

This was always an option but many find it too complicated if you just want a quick game of something with other people; since you have to create a new group, invite everyone to it, and then delete the group when you’re finished playing.

Whether Sony will be convinced to reverse the changes remains to be seen but at the moment the problem is simply that they don’t work.

Many players have complained that they can’t start multiplayer games because their PlayStation Plus account, needed to play online, is no longer recognised.

Others have reported that their friends list has lost all their contacts, making starting a game even harder, while others have said that PlayStation video is no longer working.

Sony has acknowledged the problems and said that ‘engineers are working to resolve the issue as soon as possible’.

All in all, the update has gone about as badly as it’s possible to go, although the technical problems will hopefully be fixed relatively quickly.

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