Call centre for Alinta Energy comes to Latrobe Valley from the Philippines
Power giant Alinta Energy will bring its customer service call centre operations home in a move that will create 230 jobs in Victoria’s Latrobe Valley region.
- Power company Alinta Energy is bringing its customer service call centre back home from the Philippines
- The call centre will be based in the Latrobe Valley and create 230 jobs
- Alinta owns the nearby Loy Yang B power station and will become one of the region’s largest employers
The call centre had been based in the Philippines but Wednesday’s announcement means Alinta’s east coast customer service call centre will be moved back to Australia over the next six months.
It will be based in Morwell at the site of the Victorian Government’s Hi-Tech precinct.
Alinta owns the nearby Loy Yang B coal-fired power station and the announcement means it will become one of the region’s largest employers.
Alinta executive director merchant energy Ken Woolley said the company settled on Morwell after looking at sites across Victoria.
“It’s great that when our east coast customers want to speak to us at Alinta, all they’ll need to do is pick up the phone and give us a call and they’ll be speaking to a local right here in Morwell.”
Welcome jobs boost
The Latrobe City Council has welcomed the news, which follows the loss of 750 jobs when the Hazelwood power station closed in 2017.
Mayor Sharon Gibson said Alinta’s decision would create much-needed employment in the region.
“So this is a great move from Alinta for Latrobe Valley and to have over 230 new jobs … this is a really great move.”
The State Government built the $17 million Hi-Tech precinct following the closure of Hazelwood.
Regional Development Minister Mary-Anne Thomas said the announcement was “terrific news” for Morwell and the Latrobe Valley.
But she could not say whether the Government had provided Alinta with funding to bring its call centre operation to the region.
“I’d have to get back to you on that because I can’t answer that question for you right now,” Ms Thomas said.